Could mystery shopping be a scam? What if I don’t get paid? Once I shop, when will I get paid?

We understand your concern that a firm could purport to be a mystery audit firm and turn out to be a scam instead.  It’s a risk all businesses run.

redquanta set up shop in 2009 and in less than 3 years has become SE Asia’s largest and one of the fastest growing mystery audit firms.

Our shoppers form the supply side of the business and therefore are our backbone; the ONLY way we have been able to succeed has been due to their trust & support.  And this trust has been well earned! Continue Reading →

Can I be a Mystery Shopper if I work or study full-time?

Mystery shopping is perhaps the ONLY part-time work option which is truly flexible.  Think about it:  You get to decide what you want to audit and when; there is no registration fee, no tedious forms to be filled and no upfront commitment from you.

You can be a mystery shopper irrespective of your qualifications; irrespective of whether you hold a full-time job or are a homemaker or student.

The ONLY criteria is age – YOU MUST BE 18 YEARS OLD OR ABOVE. Continue Reading →

How does my report help the Company?

Companies and service providers in India are finally waking up to the power that consumers wield in making or breaking their business.  Indian consumers too have finally started demanding better service and do not mind paying a premium for high quality service.

While mystery audits could cover various aspects of a client’s business, the crux is obtaining first-hand customer feedback that would help them improve operations.  Continue Reading →

Will the client’s staff know that a mystery audit is taking place? What happens if I get caught or staff suspects me of being a mystery auditor?

Mystery shopping is a widely used and accepted method to help companies monitor & improve services.

Therefore, most companies and organisations would keep their staff informed that mystery auditors have been appointed to help them improve customer service.

In fact, companies are known to share relevant portions of the audit report with outlet heads and staff so as to help them identify strengths and work on weaknesses. Continue Reading →

Why must I complete & submit the audit report within 24 hours of my visit?

One of the key factors in mystery shopping is that the shopper (i.e. you) stay anonymous; which means that you need to conduct yourself like a regular shopper.

The guidelines and questionnaires, although simple, require you to observe, note and recall fine details.  You obviously cannot carry a pen & paper and make notes while you are shopping and therefore need to rely on your memory to recall all that you seen and observed.

This is the main reason we require you to complete and submit your report within 24 hours of shopping.

The human mind’s ability to recall finer & minute details has a very small window and starts diminishing rapidly.  After a day or two, you may be able to recall the key points but are bound to forget the finer details which are key to a good and meaningful report (which we owe our clients).  Continue Reading →

I have applied for assignments but have not been assigned any, why?

Our sincere apologies! The process of selecting an audit (as you already) know is very simple; as a shopper, you select audits as per your areas of interest & convenience.

We, as a firm would like nothing better than to give our shoppers every assignment that they choose.  However, the reality is far from this; final matching of audits to shoppers is driven WHOLLY by the client (whose shop you will go and audit).

Client’s instructions are generally very clear with respect to the profile & demographics that they require the shopper to have. Continue Reading →

How quickly do I need to complete the mystery audit report & who all will get to see it?

We run on tight schedules & deadlines, hence the standard practice is to complete and submit the audit report within 24 hours of completing the assignment (unless instructed otherwise by the redquanta project leader).

Reports are processed and reviewed by redquanta employees. These individuals (also called Editors) ensure that the information in the report is entered correctly & the shoppers’ responses & statements are factually consistent.  The Editors also check for grammatical & spelling errors and make the report ‘reader-ready’.

Individual shop/store reports and detailed summary reports are forwarded to Store Managers, District Managers, Regional Managers, and the client’s Corporate Headquarters.

Store Associates that have been evaluated by you may also see your reports; hence it is very important to be fair, honest, and objective when completing the report.

How many assignments will I get per month? How do I get more assignments?

The process as you know is very simple; as a shopper you select audits as per your areas of interest & convenience.  We, as a firm would like nothing better than to give our shoppers every assignment that they choose.  However, the reality is far from this; final matching of audits to shoppers is driven WHOLLY by the client (whose shop you will go and audit).

Client’s instructions are generally very clear with respect to the profile & demographics that they require the shopper to have. Continue Reading →

What do I get paid for my efforts? What is ‘actuals’? And how do these payments affect my tax?

What you stand to earn as a shopper differs from assignment to assignment; typically, payment for your audit effort is in the form of reimbursement (also called actuals) and/or a fee.

Actuals or reimbursements means that we pay for your purchases or spend (which is obviously capped at a certain level).  So if the cap is Rs 1,000/- and you spend Rs 600/-; we will reimburse Rs 600; however, if you were to spend Rs 1,500/- then we would cap the reimbursement at Rs 1,000/-.

You may also make a fee, which is a flat amount that we pay, irrespective of whether you’ve spent that money or not.

Hence payment for mystery shopping is in kind (where we reimburse your bill amount) and/or in cash (flat fee).

Now the tax part – since a mystery shopper is not an employee of Redquanta, we neither compute nor deduct any tax.  Income earned from mystery shopping therefore needs to be considered by the shopper in his total income while he/she calculates his final tax liability.

Are there any downsides in becoming a mystery shopper?

Not really; however, once you commit to an assignment, you must be able to complete it from start to finish within the given deadline.

Also, since the crux of mystery shopping is that you stay ‘anonymous’, the ability to remain calm and think quickly if you are suspected of being a mystery shopper is key.