Lesser known facts about Mystery Shopping

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The concept of mystery shopping has been around for quite some time. I first came across it a few years back when I had gone on a U.S for a trip to visit my cousins. I was highly intrigued by the concept and wanted to explore it more. In simple language, you are paid for availing the services of a particular brand in return of your valuable feedback. For example, if you are someone who has an eye for detail and cares about the quality of customer service being offered, then mystery shopping might be the job for you.

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When clients demand exclusivity!

Okay, so you may find this blog a tad technical & boring but we wanted to share it with you anyways.

Often we are faced with client’s demanding exclusivity; this means that if the client (for example) is a playschool chain then he expects us to not work with any other play school but his.

We understand that the client’s biggest fear is ‘data security’; as mystery audit providers we are privy to some very sensitive client information which in the wrong hands could be seriously damaging.

This is our biggest concern as well which is why we have adequate controls in place to ensure that it never happens. Continue Reading →