Can I be a Mystery Shopper if I work or study full-time?

Mystery shopping is perhaps the ONLY part-time work option which is truly flexible.  Think about it:  You get to decide what you want to audit and when; there is no registration fee, no tedious forms to be filled and no upfront commitment from you.

You can be a mystery shopper irrespective of your qualifications; irrespective of whether you hold a full-time job or are a homemaker or student.

The ONLY criteria is age – YOU MUST BE 18 YEARS OLD OR ABOVE. Continue Reading →

How does my report help the Company?

Companies and service providers in India are finally waking up to the power that consumers wield in making or breaking their business.  Indian consumers too have finally started demanding better service and do not mind paying a premium for high quality service.

While mystery audits could cover various aspects of a client’s business, the crux is obtaining first-hand customer feedback that would help them improve operations.  Continue Reading →

Will the client’s staff know that a mystery audit is taking place? What happens if I get caught or staff suspects me of being a mystery auditor?

Mystery shopping is a widely used and accepted method to help companies monitor & improve services.

Therefore, most companies and organisations would keep their staff informed that mystery auditors have been appointed to help them improve customer service.

In fact, companies are known to share relevant portions of the audit report with outlet heads and staff so as to help them identify strengths and work on weaknesses. Continue Reading →

Why must I complete & submit the audit report within 24 hours of my visit?

One of the key factors in mystery shopping is that the shopper (i.e. you) stay anonymous; which means that you need to conduct yourself like a regular shopper.

The guidelines and questionnaires, although simple, require you to observe, note and recall fine details.  You obviously cannot carry a pen & paper and make notes while you are shopping and therefore need to rely on your memory to recall all that you seen and observed.

This is the main reason we require you to complete and submit your report within 24 hours of shopping.

The human mind’s ability to recall finer & minute details has a very small window and starts diminishing rapidly.  After a day or two, you may be able to recall the key points but are bound to forget the finer details which are key to a good and meaningful report (which we owe our clients).  Continue Reading →

When clients demand exclusivity!

Okay, so you may find this blog a tad technical & boring but we wanted to share it with you anyways.

Often we are faced with client’s demanding exclusivity; this means that if the client (for example) is a playschool chain then he expects us to not work with any other play school but his.

We understand that the client’s biggest fear is ‘data security’; as mystery audit providers we are privy to some very sensitive client information which in the wrong hands could be seriously damaging.

This is our biggest concern as well which is why we have adequate controls in place to ensure that it never happens. Continue Reading →

I have applied for assignments but have not been assigned any, why?

Our sincere apologies! The process of selecting an audit (as you already) know is very simple; as a shopper, you select audits as per your areas of interest & convenience.

We, as a firm would like nothing better than to give our shoppers every assignment that they choose.  However, the reality is far from this; final matching of audits to shoppers is driven WHOLLY by the client (whose shop you will go and audit).

Client’s instructions are generally very clear with respect to the profile & demographics that they require the shopper to have. Continue Reading →

How quickly do I need to complete the mystery audit report & who all will get to see it?

We run on tight schedules & deadlines, hence the standard practice is to complete and submit the audit report within 24 hours of completing the assignment (unless instructed otherwise by the redquanta project leader).

Reports are processed and reviewed by redquanta employees. These individuals (also called Editors) ensure that the information in the report is entered correctly & the shoppers’ responses & statements are factually consistent.  The Editors also check for grammatical & spelling errors and make the report ‘reader-ready’.

Individual shop/store reports and detailed summary reports are forwarded to Store Managers, District Managers, Regional Managers, and the client’s Corporate Headquarters.

Store Associates that have been evaluated by you may also see your reports; hence it is very important to be fair, honest, and objective when completing the report.

How many assignments will I get per month? How do I get more assignments?

The process as you know is very simple; as a shopper you select audits as per your areas of interest & convenience.  We, as a firm would like nothing better than to give our shoppers every assignment that they choose.  However, the reality is far from this; final matching of audits to shoppers is driven WHOLLY by the client (whose shop you will go and audit).

Client’s instructions are generally very clear with respect to the profile & demographics that they require the shopper to have. Continue Reading →

From 1 to 25 and counting!!! – Aishwarya Menon

I have had a complete roller coaster ride with redquanta. I have seen the company grow from one employee (me) to the 25+ currently. The close association I have had with shoppers have made me some very close friends spread across the country.

We have seen nights where Pankaj and I have sat trying to figure out how the hell to get shops done in Tiruchirapalli??!! And we have also seen nights where we have partied until the break of dawn after the completion of a major project on which we had worked for 600 hours in 30 days!!

We have gone from 1 to 3 to 8 to 10 people and then somehow back to 5 (still wonder how that happened). Nevertheless, the passion to create something big has been unstoppable and we have just grown from strength to strength.

Continue Reading →

Our Team structure – what everyone does!

One of the most common questions we get asked is “why do you need so many people to run a mystery audit firm and what do they all do?”

It seems simple – how much work could ‘mystery auditing’ require.  I mean, you send a shopper – he shops, reports; you send the report to the client and that’s it!!

How we wish it were that simple!

So here is an attempt to tell you what our very passionate & ever-enthu team does? If you like what you read, do share your comments with us and give mystery shopping an honest try! Continue Reading →